Old Mill Lodging Q & A
Old Mill Lodging
Q & A
1. What do you require at time of booking to reserves one of your cabins or condos?
Half the total is required to book. Unless its within 14 days of your arrival.
2. When is my final payment due?
14 Days prior to arrival, we will charge the card on file for the remaining balance unless we have heard from you before the 15th day.
3. Can I pay the balance when I arrive with cash or check?
No, the balance must be paid 14 days prior to arrival and a check must be received 30 days prior to arrival.
4. Do you allow pets?
None of our condos or cabins are pet-friendly. Unauthorized occupancy of pets will result in a $500.00 fine, immediate eviction and loss of all rents and security payments.
5. Do the cabins or condos get treated for pest and insects?
Many different pests live and thrive in this region. Your unit has been professionally treated by a commercial pest control company with precise and complete preventative treatments in an effort to keep all the pests and bugs outside.
6. Will I see wild life while I am staying?
It is not unheard of Guests that are in the mountains and woods; depending on the time of the year, you may encounter bear, deer, turkey, raccoons, lizards, ladybugs, carpenter bees, wasps, scorpions, ticks, ants, chiggers, etc.
7. What is supplied for you as far as the kitchen?
You will have the basic things in order to cook and eat an meal at the cabin/condo. (Plates, bowls, cups, silverware, pots and pans…etc.)
8. Do I need to bring towels and sheets for our stay?
No we supply sheets and blankets for the beds and any sofa sleepers. We also supply bath towels, hand towels, wash cloths, and bath mats for your stay.
9. Do you have daily maid service while I am staying?
No, but you can exchange dirty linen for a $75.00 charge. The initial supply of bath soap, toilet tissue, paper towels and trash bags are not replenished. Daily maid service is not provided and guest is expected to launder towels, etc. as needed during their stay. It is not necessary to wash towels or bed linen prior to departure. It is a good idea to bring a beach towel for hot tub & swimming use and in cooler months to bring extra blankets.
10. When will I receive my rental agreement and directions?
Rental agreement for the reservation will be emailed within 24 hours to Guest upon receipt of the reservation payment. Please read over this agreement for accuracy of dates, property name, number of guests, and charges. Report any errors to Agent immediately upon receipt of agreement.
11. Will I need chains or 4 wheel drive to get to my cabin if it snows?
We highly recommend four wheel drive and/or chains during the snow months for our Mountain Homes. All other properties are easily accessible when it snows.
12. What if I leave behind something?
Old Mill Lodging and the property owners are not responsible for personal property left behind, stolen or damaged during your stay. Never leave valuables (cash, wallets, jewelry, camera, etc.) unattended. If you find you have left something behind, Call us and we will try to locate the missing item. Items unclaimed more than 14 days will be disposed of or given to charity. Agent is authorized to charge the credit card on file to return any items through UPS.
13. Are the hot tubs cleaned each time a guest checks out?
Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs after all check outs; therefore, it may not be warm until later that evening.
14. What are Check-in and Check-out times?
Check-in – takes place at the unit after 4PM; and Mountain Homes check in is after 5PM. Please call for door/alarm code(s) on the business day (Monday through Friday) prior to arrival. During peak weekends, busy times of the year and inclement weather conditions, your check-in time may be delayed. We strive to get you in your cabin by 4:00 p.m. from time to time this may not always be possible and we cannot guarantee your check-in will be 4:00 p.m. and we DO NOT offer any compensation for any delays in your check-in. We appreciate your patience and understanding.
Check-out – before 11:00 AM – NO EXCEPTIONS! Please be prompt as to allow us to have adequate time to prepare the unit for the next tenants.
15. Do I need to do anything before leaving?
a) All doors and windows are to be locked and the alarm is to be set
b) All litter and cigarette butts are to be picked up from the yard and placed into trash bags
c) All trash is to be placed in secured containers provided on decks or porches
d) Set A/C to 78 or heat on 55, depending on season
e) Put all soiled or wet towels in bathtubs; please do not make any beds prior to departure
16. Do the cabins and condos have a washer/dryer?
Yes all units have washers and dryers.
17. When are fireplaces working in the units?
From October 15th to April 15th the gas fireplaces will be turned on and firewood will be supplied for wood burning fireplaces.
18. Will the cabins and condos be decorated for the holidays?
Not all cabins and condos are decorated for the holidays. Please call for more information for unit in question.
19. Cabin elevation/winding mountain roads
The elevation varies from cabin to cabin. If you are renting a cabin with a spectacular view, you will have to drive up a mountain road. Reservationists can instruct you if four-wheel drive is needed to access some of our cabins.
20. Trash removal
All Trash is removed by Old Mill Lodging from each unit at the end of each reservation. Please do not allow outside containers to overflow due to bear & animal problems. Please call us during your stay if you need a trash pick-up, 865-774-4244, FREE OF CHARGE
21. Making a reservation
You may check availability and reserve online 24 hours a day at OldMillLodging.com or may call 1-855-774-4244 Monday – Friday from 9am to 8pm. Hours maybe shorter on Holidays.
22. Direct Check-in
We Offer “Direct Check-In”. This will allow you to go directly to your cabin without having to come to the office. In order to do this you must complete the following:
a) Paid in Full
b) Sign the Guest Agreement and fax back. You may also email this information to email@example.com.
c) Then just give us a call and we will give you your key-less entry code. If you get to the cabin before 4:00 p.m. and our cleaners are still there please do not enter the cabin. Call our office and we will be able to help you.
Old Mill Lodging does everything possible to keep all equipment in good working order. It is impossible to guarantee that all appliances, hot tubs, hot water heaters, fireplaces, home media centers, etc. will be in working order 100% of the time. We do guarantee to make every effort to correct all deficiencies as soon as possible. In the event maintenance must be performed we will do our best to do so without inconvenience to you. Your silence indicates full acceptance of the unit and its condition.
Old Mill Lodging and our property owners make every effort to assure that all descriptions and representations from our staff and on our website are accurate. However we are not responsible for publishing errors or changes made by owners in the furnishings or amenities. Prices, amenities, specials, seasons, and or/minimums are subject to change with or without notice. Old Mill Lodging is not responsible for cabins that have been removed from our Rental Management Program, we will either meet your cabin reservations with a cabin of equal value, replace it with a cabin of greater value or in the event this is not possible, refund all money collected.